Shipping

BB offers shipping via BH POŠTA with the options listed below. Please allow 3 to 5 business days for processing of orders before shipment.

BA Domestic Shipping

• BH POŠTA (3-5 business days)

International Shipping

• BH POŠTA (7-15 business days)

Free Shipping

Free shipping is available through Free shipping delivery for all international orders that have a subtotal value of 50 KM or more.

Pick up Store

Pick up Store is only available for city Sarajevo. Your items will be delivered to your Shipping address.


Returns & Exchanges

Refunds for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable unless a mistake was made on the part of BB. The refund will be credited back to the initial form of payment used to make the purchase if the merchandise is returned unworn, unwashed and in the same condition received within:

• 30 days of purchase for BA orders

• 60 days for international orders

Exchanges must be made for products of equal or lesser value. If the requested product in exchange is out of stock, the customer will be contacted via email. However, if there is no response within five (5) business days, the exchange will be processed as a return.

As a recommendation, BB suggests purchasing the product(s) you would like to exchange through our website, and returning your other product(s) back to us for a refund.


We do not accept washed and/or worn merchandise. If a washed and/or worn item is returned, it will be refused and sent back to the customer. Please return all merchandise in the same condition it was received. Return shipping charges are the responsibility of the customer unless the return is the fault of BrainBox.


BB items

BB  merchandise is printed specifically for you. Every time you order a BB  item, we print it that same day. Because we're printing it specifically for you, on the color you've chosen we cannot accept returns, unless it was:

• Defective garment

• Incorrect color

• Order Error

• Other, please supply details

• Received Wrong Item

• Wrong design

If you believe that your item fits one of these descriptions, please contact customer service.


How do I make a return or exchange?

We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order within 30 days (60 days for international orders) from the date of purchase, BB will accept returns and exchanges of unworn, unwashed merchandise. Please email returns@getbrainbox.com to request an RMA number. In your email, please include your order number as the subject. If you have any further questions or concerns please contact Customer Service.


I received a defect, what do I do?

If you believe that your merchandise is defective, please email customer service. Please include the order number as the subject heading and attach photos of your product's areas in question.


Who pays for return shipping?

If the return is due to a mistake on BB's part, the customer will be reimbursed for the return shipping costs as long as they use a standard shipping method and not an expedited one. If the customer is returning a product because they are unsatisfied with the merchandise or would like to exchange it for a different product, then the customer is responsible for the return shipping costs. Before you ship anything back to us, please email returns@getbrainbox.com first so BB can provide you with complete return instructions. Please note, that original shipping costs are non-refundable unless there was a mistake on the part of BB regarding the initial order.


How long does it take for my return to be processed?

Please allow up to five (5) business days from receipt of the return for processing. Please note that this does not include delivery time or holidays.


Order Status and Tracking

Guest checkout orders cannot be tracked at this time.

BrainBox makes it easy to track your newly purchased products in the orders section of your profile.

To track your order, log into your BB account. Once you are logged in, go to your "My Account page, and click on the "Order History" link to view a list of purchases. Click the order number to view tracking and further details. From here you can confirm purchases, track order status. Tracking results can take up to 24 to 48 hours to update from the time of shipment.


Order Status Labels in Your Orders

New - Order has been received into our system

Printing - Order is being printed in our warehouse

On Hold - One of your selected items is on backorder or we require more information to approve your order

Processing - Your order has been approved and is being pulled and prepped for shipping

Shipped - Your order has left our warehouse and you should receive an email with the tracking information for your order shortly.

Refunded – Your order has been cancelled and refunded back to your original method of payment.


Useful shipping/tracking info:

• All orders have a 3-5 business day processing time frame

• Shipping time frames are calculated after the 3-5 business day processing time frame.

• You can check the status of your order on your BrainBox Profile under "Your Orders"

• If you did not complete the account creation process before you placed your order, please refer to your order confirmation email for instructions on how to complete your BrainBox account creation.

I am shipping my order outside of the Bosnia and Herzegovina. Will I be charged additional duties and taxes?

For shipments outside the BA, your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. BrainBox ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Unfortunately, BB is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.


Can I make changes to my order after it has already been placed?

Once an order is submitted through our website, it is not possible to make changes to the order. If an edit to a product on a placed order needs to be made, the order must be cancelled in its entirety and be reordered by the customer.


How do I cancel my order?

Please send an email Customer Service to request the cancellation of your order with your order number as the subject heading.

If your order has already shipped, instructions will be given on how to return the order to BB. Once your order is received, your credit card will be refunded less the original shipping charges.


When checking on the status of my order I received an "In Process" message. What does that mean?

"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time.


Can I reserve a product using my shopping bag?

Unfortunately, a product cannot be reserved in your shopping cart. If the product sells out before you finish checking out, you will be notified in the checkout process and the product will be removed from your cart.


What payment methods are accepted?

BrainBox currently accepts Visa, MasterCard and PayPal as well.


How do I use a referral or discount code?

To redeem special offers, customers must enter the promo code at checkout. Once the code is entered, click the "Apply" button to receive the discount.


Can Rewards Point and a discount code be used on the same order?

Yes, they can be applied at the first step of the checkout process.


What happens if my product is out of stock?

If a product is out of stock after an order is placed, you will be contacted via email for further instruction. However, if there is no response within five (5) business days, you will be refunded for the out of stock product and the order will be shipped out. Orders with out of stock products are not shipped until further instructed by you or as otherwise described.